We require 50% of your reservation total as a deposit at the time of your reservation. Reductions within 3 full days of order date will not be allowed. Cancellations within 72 hours may require a restocking fee.

Delivery is available at a nominal fee in our regular delivery area between 9:00am-5:00pm. We can only offer delivery for orders with a rental item total over $200. Our delivery personnel are instructed to neatly place all items in a mutually convenient area on delivery. Rates quoted are for ground floor deliveries to your door. Installation is available if arranged in advance with our office staff.

Linens should be dried and shaken free of debris including food, confetti, etc. and placed in a provided cloth bag. Do not place linens in a plastic bag as this may cause damage.  All items should be assembled in a single location, ready for pickup. Items not meeting these conditions are subject to additional fees.

Responsibility for the rented items remains with the customer from the time of possession to the time of return. Additional fees are charged for damage and loss. Damagewaiver is applied to all contracts for your protection.

Damage waiver is a non-refundable, 12% charge added to all rental contracts. It covers accidental damage from normal usage. Damage waiver does not cover loss or negligence.

Most prices quoted are for a one day charge. If you desire to use the rental items for a longer period, please call our office for long-term rates.

Upon placing a linen order, a copy will be sent to you by fax or email.  In order to reserve your linens a signed copy of the rental agreement must be returned or verbal confirmation given to a Marquee Linens associate along with a credit card on file for the deposit.
Final payment is due the date of shipment.  Applications for a store credit account are available, and once approved the customer(s) will be billed on net 30-day terms.

Additions can be made at any time prior to the ship date provided that stock is available.  Changes must be made three (3) business days prior to the ship date on your contract in order to prevent a 20% restocking fee.  A cancellation of the order within three (3) days of your ship date will result in loss of your deposit.  Any orders cancelled after items have been shipped, including those sent back unused or unopened, will be charged the full rental rate.  All changes or cancellations within three (3) days must be made via telephone, not via fax.

When your order is received as a Custom Order, a non-refundable deposit is due before Marquee Linens will process the order.  Your order may not be changed after processing begins.  Any additions will be considered a new order.  Custom Orders may not be reduced or cancelled at Any time without the loss of the full rental rate.

Unless Marquee Linens has arranged otherwise, it is your responsibility to call UPS and arrange for the pick up of the linens you have rented.  Linens should be shipped out the next business day after your event.  Please count the linens and make sure they are free of all debris.  We have included UPS air bills that should be used to return your linens.  Please place them back in the original box or return duffel bag if provided.  If duffels are not returned a replacement fee will be charged.
Do not combine linen orders.  Do not use another air bill.  If you must do either, for any reason, please call Marquee Linens with the new tracking number in order to track package and return receipt.  Customers should only use three (3) day service provided by UPS, if you send it by other means you will be billed for the additional amount.

UPS is used to ship orders nationwide.  Orders are scheduled to arrive one-two days prior to your event.  Although orders are checked prior to shipment, it is your responsibility to check your order and inform Marquee Linens before your event of any discrepancies in your order.

Customers are responsible for all rental linens from the time of delivery until they are returned to us.  All linens are inspected and counted upon return.  All damage to linens including but not limited to mildew, burns, stains, tears, and candle wax are will be charged a damage fee of three times (3x) the rental rate of the linen.  All damaged lines must be returned to Marquee Linens.  Lost items will be charged a replacement fee of four times (4x) the rental rate.  Under no circumstances are you allowed to wash our linens.

All orders should be shipped back to Marquee Linens the next business day after your event.  If linens have not been received by the fourth business day following your event you will be charged.  A late fee equal to 20% of your total rental order will be charged for each day the order is late.  After one week, you will be charged the full rate of your total order.  If your order has not arrived within four (4) weeks of your return date, you will be charged the replacement fee for the total order.